Whether you're a member, provider, employer group or broker, we have you covered. Visit your dedicated website area to login to your account, access forms and information, learn how to connect with us and more. If you are now seeking payment for a claim for health care services and the date of service on your claim is after the date that your policy expired, we are hereby notifying you that your claim is denied as CareConnect was not providing coverage after such date.
All member, provider, broker, or other questions can be addressed by either calling 855-706-7545 Monday - Friday and leaving a message or emailing questions@careconnect.com. The Customer Care Center in East Hills, NY is now permanently closed.
All member, provider, broker, or other questions can be addressed by either calling 855-706-7545 Monday - Friday and leaving a message or emailing questions@careconnect.com. The Customer Care Center in East Hills, NY is now permanently closed.
Services
When you purchase a health insurance policy, you agree to pay a certain amount each month to the health insurance company.
This payment is called a premium.
In return, the insurance company agrees to help you pay your medical expenses, such as bills for medical services that help keep you well (like flu shots and checkups), for treatment you need when you are sick or injured, or for prescription drugs.
Under the Affordable Care Act, the overhaul of the health insurance system enacted in 2010, the federal government may help you pay some or most of the premium.
This payment is called a premium.
In return, the insurance company agrees to help you pay your medical expenses, such as bills for medical services that help keep you well (like flu shots and checkups), for treatment you need when you are sick or injured, or for prescription drugs.
Under the Affordable Care Act, the overhaul of the health insurance system enacted in 2010, the federal government may help you pay some or most of the premium.
A "surprise bill" can also result when an in-network doctor refers an insured person to an out-of-network provider - for example, by taking a blood sample from the patient in the office and then sending it to an out-of-network laboratory - without the patient's approval.
The new law also protects consumers from bills for emergency services.
You have coverage with a health maintenance organization (HMO) or an insurer subject to New York law.
You are uninsured or your employer or union provides self-insured coverage that is not subject to New York law.
The new law also protects consumers from bills for emergency services.
You have coverage with a health maintenance organization (HMO) or an insurer subject to New York law.
You are uninsured or your employer or union provides self-insured coverage that is not subject to New York law.
Inpatient care (care in which you're formally admitted to a hospital with a doctor's order).
Mental health and substance abuse disorder services, including behavioral health treatment, counseling and psychotherapy.
Services and devices that can help you recover after an injury or that you need for a disability or chronic condition.
Preventive services (such as screening tests, vaccinations and contraception*) and help with managing chronic disease.
Pediatric services, including dental and vision care for children until their 19th birthday.
Mental health and substance abuse disorder services, including behavioral health treatment, counseling and psychotherapy.
Services and devices that can help you recover after an injury or that you need for a disability or chronic condition.
Preventive services (such as screening tests, vaccinations and contraception*) and help with managing chronic disease.
Pediatric services, including dental and vision care for children until their 19th birthday.
Need a little push to get healthier?
As a CareConnect member, you can enjoy exclusive rewards, reimbursements and savings when you participate in our Wellness Program.
Log in to our Member Portal to access the wellness benefits and reimbursement information specific to your plan.
Complete a voluntary health assessment each plan year and you can earn a VISA gift card to help promote a healthy lifestyle.
Your spouse can be rewarded too, if he or she is covered on your plan.
The information collected from the health assessment will help us better understand your health care needs.
As a CareConnect member, you can enjoy exclusive rewards, reimbursements and savings when you participate in our Wellness Program.
Log in to our Member Portal to access the wellness benefits and reimbursement information specific to your plan.
Complete a voluntary health assessment each plan year and you can earn a VISA gift card to help promote a healthy lifestyle.
Your spouse can be rewarded too, if he or she is covered on your plan.
The information collected from the health assessment will help us better understand your health care needs.
CareConnect was created by one of the largest health systems in the country, so we are aware of all the challenges you face in serving your patients and managing your practice.
Our unique approach to provider relations includes integrating care delivery to make things easier for you, your staff and your patients.
That's why we call CareConnect healthier insurance.
Claims must be submitted within 120 days of the date of service for prompt adjudication and payment, unless otherwise noted in your provider agreement.
Our unique approach to provider relations includes integrating care delivery to make things easier for you, your staff and your patients.
That's why we call CareConnect healthier insurance.
Claims must be submitted within 120 days of the date of service for prompt adjudication and payment, unless otherwise noted in your provider agreement.
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